Cancellation/Rescheduling Policy

   As a retainer, 50% of the total cost of service /s are required for all services scheduled at time of booking unless otherwise stated by the artist. Retainer goes towards your overall cost of service/s and balance is due at time of appointment.  All retainers are non-refundable unless other arrangements have been made with the artist prior to service date OR  in the case the artist is unable to perform the service/s due to the artist's personal reasons (acts of God are excluded from personal reasons i.e. national emergency, extreme weather conditions, etc).  If you need to reschedule your appointment and a retainer was made at time of scheduling, your retainer can carry over to any date within 30 days of the original scheduled dated as long as it is rescheduled no later than 24 hours before the appointment time. If a retainer was made at time of scheduling and you cancelled without rescheduling and more than 30 days surpass, you will forfeit your retainer and will need to go online to book a new appointment. Appointments that are a no call/no show and/or need to be cancelled or rescheduled after the 24-hour cut off time will automatically be charged 100% cost of service and will be required to pay a new retainer in order to book the next appointment. If for any reason your card is unable to be charged for the remaining balance, you will not be able to receive future services until the balance is paid. Balances can be paid over the phone, or an invoice can be sent to the email provided. Once an invoice has been sent, the client has 7 days to pay the balance or will permanently lose booking privileges.  For every month the balance goes unpaid, an additional $20 fee per month will be added in the case the client wishes to reinstate ongoing services. If you should need to reschedule the original appointment more than once, and the time frame exceeds 30 days from the original scheduled date, client will forfeit their retainer and will be required to pay a new retainer in order to reserve their appointment time again. If your appointment was made in house without collecting a retainer, should you need to reschedule for a second time in a row, your appointment will be cancelled, and you will have to go online to book again for the next available date.  If you are going to be late to your appointment, the only acceptable form of communication is through call or text. *Note, in the case that you are 15 minutes or more late to your appointment, I will do my best to try to accommodate you if time permits. If I do not have a client scheduled immediately after you, there will be no penalty for tardiness. However, if above mentioned happens and I am unable to provide service due to client's own error, the appointment will be treated as a same day cancellation and any unpaid balance will be collected at that time in order to schedule future services. Messages sent through email, text, and social media may not be checked till the end of the workday which could result in a no-show fee.  Any messages sent to artist outside normal business hours are subject to artist discretion as to response time. Clients are fully responsible for remembering, modifying, rescheduling and canceling appointments in a timely manner.  A courtesy reminder is sent out prior to your appointment date to whatever form of communication you listed at time of booking. If you need to make any adjustments to your appointment, you are urged to go to your appointment reminder via email (not text) where you will be redirected to the online portal to make modifications. If you have any questions regarding booking or do not see your question answered on this site, please feel free to call or text the number listed on the main home page.